We can not cancel your order once the printing starts or your order has been shipped just because you don't want it suddenly or for other reasons. We can not return or replace your orders in case you ordered the wrong backdrop(wrong size, wrong picture, or anything not our mistake) by yourself. We can arrange a replacement (a new one of the same style). If your item arrives with production defects or flaws, there is no need to return it. （Our staff will ask for your backgrounds photo to check for damage or an error from us, please cooperate with us, thank you!) If we send the wrong backdrop to you due to our mistake, please contact us. Because of the special nature of background products, we cannot make a second sale. We don't accept any return if our items have not been damaged when you get them. If have any problems please contact us by Email: strives to provide the highest quality products in the photographic industry. Please note, it's your responsibility to find out about the import tax situation in your country. We will try to ensure the interests of our customers. The tariffs in Canada, Mexico, India, and Brazil are usual, and specific tariffs are regulated by the price of goods. We choose tax-included express in European countries, so you don't usually have to pay it. Hong Kong, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, MacaoĬanada, United States, Australia, Mexico, New Zealand (16 of 17 regions), France, Germany, Italy, Spain, United Kingdom, Austria, Belgium, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Portugal, Sweden, Switzerland We usually ship orders via DHL, TNT, CNE, UPS, FedEx If you don't receive your package for a long time, please contact us, we will help you to solve the problem. Our delivery time is an estimated arrival time which is not guaranteed. There will be a 1-3 days difference in arrival time when shipping to the same country but different address. The production time of printed backdrops is about 2-3 days for sizes 3x5 FT, 5圆.5 FT, and 5x7 FT, and about 3-6 days for other big sizes.įor most countries in North America and Europe, the expedited shipping time is about 4-7 business days the standard shipping time is about 8-15 business days.įor countries in South America and Africa, the expedited shipping time is about 5-10 business days the standard shipping time is about 10-18 business days. The delivery time includes the production time and shipping time.
Starbackdrops ship worldwide! We will notify you if there is an issue with filling your order.
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